This statistic shows the share of customers worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018, by age. During the survey, 26 percent of respondents, aged between 18 and 34 years, cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspect of a poor customer service experience.
Share of customers worldwide by poor customer service experiences in 2018, by age
Characteristic
Ages 18 to 34
Ages 35 to 54
Ages 55 and older
Not being able to resolve the issue on my own using self-service
17%
12%
8%
Difficulty reaching or inability to reach a live agent
18%
19%
25%
The representative lacks the knowledge or ability to resolve my issue
36%
37%
35%
Having to repeat or provide my information multiple times
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Microsoft. (March 14, 2019). Share of customers worldwide by poor customer service experiences in 2018, by age [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft. "Share of customers worldwide by poor customer service experiences in 2018, by age." Chart. March 14, 2019. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft. (2019). Share of customers worldwide by poor customer service experiences in 2018, by age. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft. "Share of Customers Worldwide by Poor Customer Service Experiences in 2018, by Age." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
Microsoft, Share of customers worldwide by poor customer service experiences in 2018, by age Statista, https://www.statista.com/statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/ (last visited December 21, 2024)
Share of customers worldwide by poor customer service experiences in 2018, by age [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810594/share-of-customers-by-poor-customer-service-experiences-by-age/
