This statistic shows the share of customers in the U.S. and worldwide by their opinion about the most frustrating aspect of a poor customer service experience in 2018. During the survey, 18 percent of respondents from the United States cited not being able to resolve their issue on their own using self-service as one of the most frustrating aspects of a poor customer service experience.
What is the most frustrating aspect of a poor customer service experience?
Characteristic
United States
Global average
The representative lacks the knowledge or ability to resolve my issue
40%
36%
Having to repeat or provide my information multiple times
29%
31%
Difficulty reaching or inability to reach a live agent
24%
20%
Not being able to resolve my issue on my own using self-service
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Microsoft. (March 14, 2019). What is the most frustrating aspect of a poor customer service experience? [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft. "What is the most frustrating aspect of a poor customer service experience?." Chart. March 14, 2019. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft. (2019). What is the most frustrating aspect of a poor customer service experience?. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft. "What Is The Most Frustrating Aspect of a Poor Customer Service Experience?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810573/share-of-customers-by-poor-customer-service-experiences/
Microsoft, What is the most frustrating aspect of a poor customer service experience? Statista, https://www.statista.com/statistics/810573/share-of-customers-by-poor-customer-service-experiences/ (last visited December 30, 2024)
What is the most frustrating aspect of a poor customer service experience? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810573/share-of-customers-by-poor-customer-service-experiences/
