This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand due to a poor customer service experience in 2018. During the survey, 62 percent of respondents from the United States stated that they have stopped doing business with a brand due to a poor customer service experience.
Have you ever stopped doing business with a brand because of a poor customer service experience?
Characteristic
United States
Global average
Yes
62%
61%
No
38%
39%
0%10%20%30%40%50%60%70%
Add this content to your personal favorites. These can be accessed from the favorites menu in the main navigation.
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Have you ever stopped doing business with a brand because of a poor customer service experience? [Graph]. In Statista. Retrieved April 27, 2025, from https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft. "Have you ever stopped doing business with a brand because of a poor customer service experience?." Chart. March 14, 2019. Statista. Accessed April 27, 2025. https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft. (2019). Have you ever stopped doing business with a brand because of a poor customer service experience?. Statista. Statista Inc.. Accessed: April 27, 2025. https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft. "Have You Ever Stopped Doing Business with a Brand Because of a Poor Customer Service Experience?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Microsoft, Have you ever stopped doing business with a brand because of a poor customer service experience? Statista, https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/ (last visited April 27, 2025)
Have you ever stopped doing business with a brand because of a poor customer service experience? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810562/customers-by-share-lost-due-to-poor-service-experience/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
