This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand within the past 12 months due to a poor customer service experience as of 2018. During the survey, 42 percent of respondents from the United States stated that, in the last year, they have stopped doing business with a brand due to poor a customer service experience.
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Microsoft. (March 14, 2019). Did you stop doing business with a brand due to a poor customer service experience in the last 12 months? [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft. "Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?." Chart. March 14, 2019. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft. (2019). Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft. "Did You Stop Doing Business with a Brand Due to a Poor Customer Service Experience in The Last 12 Months?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft, Did you stop doing business with a brand due to a poor customer service experience in the last 12 months? Statista, https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/ (last visited December 30, 2024)
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
