This statistic shows the share of customers in the U.S. and worldwide by if they have ever stopped doing business with a brand within the past 12 months due to a poor customer service experience as of 2018. During the survey, 42 percent of respondents from the United States stated that, in the last year, they have stopped doing business with a brand due to poor a customer service experience.
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?
Characteristic
United States
Global average
Yes
42%
48%
No
58%
52%
0%10%20%30%40%50%60%70%
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Microsoft. (March 14, 2019). Did you stop doing business with a brand due to a poor customer service experience in the last 12 months? [Graph]. In Statista. Retrieved April 01, 2025, from https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft. "Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?." Chart. March 14, 2019. Statista. Accessed April 01, 2025. https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft. (2019). Did you stop doing business with a brand due to a poor customer service experience in the last 12 months?. Statista. Statista Inc.. Accessed: April 01, 2025. https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft. "Did You Stop Doing Business with a Brand Due to a Poor Customer Service Experience in The Last 12 Months?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
Microsoft, Did you stop doing business with a brand due to a poor customer service experience in the last 12 months? Statista, https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/ (last visited April 01, 2025)
Did you stop doing business with a brand due to a poor customer service experience in the last 12 months? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810473/customers-by-share-lost-due-to-poor-service-in-the-last-year/
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