This survey shows the share of customers by if they expect brands or organizations to have an online self-service support portal in the U.S. and worldwide in 2018. During the survey, 88 percent of respondents from the United States stated that they expect brands or organizations to have a self-service support portal.
Do you expect a brand or organization to have an online self-service support portal?
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Microsoft. (March 14, 2019). Do you expect a brand or organization to have an online self-service support portal? [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.Mqrmjq4SNW6fGruI2Wr3
Microsoft. "Do you expect a brand or organization to have an online self-service support portal?." Chart. March 14, 2019. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.Mqrmjq4SNW6fGruI2Wr3
Microsoft. (2019). Do you expect a brand or organization to have an online self-service support portal?. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.Mqrmjq4SNW6fGruI2Wr3
Microsoft. "Do You Expect a Brand or Organization to Have An Online Self-service Support Portal?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.Mqrmjq4SNW6fGruI2Wr3
Microsoft, Do you expect a brand or organization to have an online self-service support portal? Statista, https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.Mqrmjq4SNW6fGruI2Wr3 (last visited November 22, 2024)
Do you expect a brand or organization to have an online self-service support portal? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/810374/share-of-customers-by-if-they-expect-brands-to-have-a-self-service-portal/?utm_id=21eo8eZCuU26Jqu0C7hZ.PzZcLV4jj5GFeUSrVyjs.Mqrmjq4SNW6fGruI2Wr3
