This survey shows the share of customers by if they have used a self-service support portal for customer service in the U.S. and worldwide as of 2017. During the survey, 79 percent of respondents from the United States stated that they have used a self-service support portal for customer service.
Have you ever used a self-service support portal for customer service?
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Microsoft. (August 1, 2017). Have you ever used a self-service support portal for customer service? [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft. "Have you ever used a self-service support portal for customer service?." Chart. August 1, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft. (2017). Have you ever used a self-service support portal for customer service?. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft. "Have You Ever Used a Self-service Support Portal for Customer Service?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/810361/customer-service-self-service-portal/
Microsoft, Have you ever used a self-service support portal for customer service? Statista, https://www.statista.com/statistics/810361/customer-service-self-service-portal/ (last visited December 22, 2024)
Have you ever used a self-service support portal for customer service? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/810361/customer-service-self-service-portal/
