U.S. user actions taken after experiencing content viewing problems 2017

Published by
Ani Petrosyan,
Jan 9, 2024
This statistic presents the most common actions taken by internet users in the United States after experiencing selected problems when viewing content on a device as of December 2017. According to the findings, the most common action taken by internet users with digital devices when experiencing problems viewing content was to stop altogether in viewing the content itself.

Actions taken by internet users in the United States after experiencing selected problems when viewing content on a device as of December 2017

CharacteristicStop altogetherSwitch to a different deviceChange nothing
Content takes too long to load 47% 31% 22%
Content is too long 47% 23% 30%
Have trouble interacting with the content on the device (e.g., links and buttons don't work) 45% 38% 17%
Content/images won't load 44% 35% 21%
Content not displaying well on current device 34% 48% 18%
Showing entries 1 to 5 (5 entries in total)
Created with Highcharts 7.2.2Share of actions taken22%22%30%30%17%17%21%21%18%18%31%31%23%23%38%38%35%35%48%48%47%47%47%47%45%45%44%44%34%34%Stop altogetherSwitch to a different deviceChange nothingContent takes too long to loadContent is too longHave trouble interacting with the content on the device (e.g., links andbuttons don't work)Content/images won't loadContent not displaying well on current device
0%5%10%15%20%25%30%35%40%45%50%55%

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Release date

February 2018

Region

United States

Survey time period

December 11 to 17, 2017

Number of respondents

1,011 respondents

Age group

18 years and older

Special properties

internet users who own at least one digital device such as a smartphone, tablet, or computer

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