This statistic depicts the communication channels preferred by customers to contact customer service in 2018, broken down by country. In that year, 26 respondents in the United Kingdom stated that they prefer to contact customer service by email.
Communication channels preferred to contact customer service in 2018, by country
Characteristic
Email
Live chat
Online self-service
Social media
Phone/ other voice
SMS/ text message
Undecided
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Microsoft. (March 14, 2019). Communication channels preferred to contact customer service in 2018, by country [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft. "Communication channels preferred to contact customer service in 2018, by country." Chart. March 14, 2019. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft. (2019). Communication channels preferred to contact customer service in 2018, by country. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft. "Communication Channels Preferred to Contact Customer Service in 2018, by Country." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/
Microsoft, Communication channels preferred to contact customer service in 2018, by country Statista, https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/ (last visited July 22, 2024)
Communication channels preferred to contact customer service in 2018, by country [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/809772/customer-service-communication-channel-used-by-country/