Communication channels preferred to contact customer service by country 2018

Published by
Raphael Bohne,
Jul 6, 2022
This statistic depicts the communication channels preferred by customers to contact customer service in 2018, broken down by country. In that year, 26 respondents in the United Kingdom stated that they prefer to contact customer service by email.

Communication channels preferred to contact customer service in 2018, by country

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Source

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Release date

March 2019

Region

Brazil, Germany, Japan, United Kingdom, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

The source doesn't mention the type of survey.

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Statistics on " Customer service in the U.S. "

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Market overview

6

Communication channels

4

Customer satisfaction

5

Self-service

4

Digital trends

5

Further related statistics

18

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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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