This survey shows the effectiveness of customer service chatbots at resolving customers' issues in 2017. During the survey, 30 percent of respondents from the United States stated that they found chatbots very effective at resolving their issues.
If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?
Characteristic
United States
Global average
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Microsoft. (August 1, 2017). If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. "If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?." Chart. August 1, 2017. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. (2017). If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft. "If You Have Used a Chatbot for Customer Service, How Effective Was The Chatbot at Resolving Your Issue?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/
Microsoft, If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? Statista, https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/ (last visited July 22, 2024)
If you have used a chatbot for customer service, how effective was the chatbot at resolving your issue? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/808427/effectiveness-of-customer-service-chatbots-at-resolving-customers-issues/