Customer service: change in customers' expectations in the last year 2018

Published by
Raphael Bohne,
Jul 6, 2022
This survey shows the share of customers by if they have higher expectations for customer service today than they had one year ago in 2018. During the survey, 56 percent of respondents from the United States stated that they have higher expectations for customer service today than they had one year ago.

Do you have higher expectations for customer service today than you had one year ago?

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Release date

March 2019

Region

Worldwide, United States

Survey time period

2018

Number of respondents

5,000 respondents

Age group

18 years and older

Supplementary notes

Number of respondents is for the global survey. The source did not specify the number of U.S. respondents.

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Market overview

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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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