This survey shows the share of customers by if they have higher expectations for customer service today than they had one year ago in 2018. During the survey, 56 percent of respondents from the United States stated that they have higher expectations for customer service today than they had one year ago.
Do you have higher expectations for customer service today than you had one year ago?
Characteristic
United States
Global average
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Microsoft. (March 14, 2019). Do you have higher expectations for customer service today than you had one year ago? [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft. "Do you have higher expectations for customer service today than you had one year ago?." Chart. March 14, 2019. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft. (2019). Do you have higher expectations for customer service today than you had one year ago?. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft. "Do You Have Higher Expectations for Customer Service Today than You Had One Year Ago?." Statista, Statista Inc., 14 Mar 2019, https://www.statista.com/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/
Microsoft, Do you have higher expectations for customer service today than you had one year ago? Statista, https://www.statista.com/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/ (last visited August 24, 2024)
Do you have higher expectations for customer service today than you had one year ago? [Graph], Microsoft, March 14, 2019. [Online]. Available: https://www.statista.com/statistics/808400/change-in-customers-customer-service-expectations-in-the-last-year/