Predicted percentage change in utilization of customer service in Denmark 2017

Published by
Einar H. Dyvik,
Jul 4, 2024
This statistic shows the result of a survey on the predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017. Calculated from the answers of the respondent, online customer services are predicted to grow by 23 percent in the following year, whereas the usage of customer services in call centers will decrease by 7 percent.

Predicted percentage change in utilization of customer service options in the following year in Denmark as of 2017

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Source

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Release date

March 2017

Region

Denmark

Survey time period

February 2017

Supplementary notes

This statistic is based on a survey of 1,031 respondents aged 18 years and older, consulted via computer-assisted web interviews.

The original question was phrased by the source as follows: "Hvordan tror du dit brug af kundeservice vil se ud om et år - mere, mindre eller uændret?"

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