Survey on essential elements for customer service in Denmark 2017

Do you consider the following elements of customer service on the phone and online important?

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Source

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Release date

March 2017

Region

Denmark

Survey time period

February 2017

Number of respondents

1,031 respondents

Age group

18 years and older

Special properties

respondents that answered with a great or decisive importance

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The original question was phrased by the source as follows: "Hvor stor vægt lægger du på disse elementer i forbindelse med kundeservice på telefonen og online?"

Multiple answers were possible.

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