This statistic shows the result of a survey on essential elements for customer service in Denmark in 2017. Under the survey period, roughly 90 percent of respondents attributed high importance to the customer service's ability to understand and clarify the customer's problem. The employee's personal service skills ranked second, with a share of 88 percent. Approximately 80 percent of respondents each stated that it was important to easily find the right from, as well as the user-friendly forms itself.
Do you consider the following elements of customer service on the phone and online important?
respondents that answered with a great or decisive importance
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
The original question was phrased by the source as follows: "Hvor stor vægt lægger du på disse elementer i forbindelse med kundeservice på telefonen og online?"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Wilke. (March 15, 2017). Do you consider the following elements of customer service on the phone and online important? [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/806699/survey-on-essential-elements-for-customer-service-in-denmark/
Wilke. "Do you consider the following elements of customer service on the phone and online important?." Chart. March 15, 2017. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/806699/survey-on-essential-elements-for-customer-service-in-denmark/
Wilke. (2017). Do you consider the following elements of customer service on the phone and online important?. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/806699/survey-on-essential-elements-for-customer-service-in-denmark/
Wilke. "Do You Consider The following Elements of Customer Service on The Phone and Online Important?." Statista, Statista Inc., 15 Mar 2017, https://www.statista.com/statistics/806699/survey-on-essential-elements-for-customer-service-in-denmark/
Wilke, Do you consider the following elements of customer service on the phone and online important? Statista, https://www.statista.com/statistics/806699/survey-on-essential-elements-for-customer-service-in-denmark/ (last visited December 23, 2024)
Do you consider the following elements of customer service on the phone and online important? [Graph], Wilke, March 15, 2017. [Online]. Available: https://www.statista.com/statistics/806699/survey-on-essential-elements-for-customer-service-in-denmark/
