This statistic presents the results of a survey by LivePerson about the usage of chatbots in the last year in customer care conducted in Japan in April 2017. In the period examined, about 44.6 percent of respondents stated to have used chatbots in customer care for fun, representing the majority of the survey objects. The second most common claim for chatbot usage was to receive customer support.
Chatbot usage in customer care in Japan in the last year as of April 2017, by reason
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Share of respondents
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LivePerson. (January 9, 2018). Chatbot usage in customer care in Japan in the last year as of April 2017, by reason [Graph]. In Statista. Retrieved July 18, 2024, from https://www.statista.com/statistics/806308/japan-chatbot-usage-reason/
LivePerson. "Chatbot usage in customer care in Japan in the last year as of April 2017, by reason." Chart. January 9, 2018. Statista. Accessed July 18, 2024. https://www.statista.com/statistics/806308/japan-chatbot-usage-reason/
LivePerson. (2018). Chatbot usage in customer care in Japan in the last year as of April 2017, by reason. Statista. Statista Inc.. Accessed: July 18, 2024. https://www.statista.com/statistics/806308/japan-chatbot-usage-reason/
LivePerson. "Chatbot Usage in Customer Care in Japan in The Last Year as of April 2017, by Reason." Statista, Statista Inc., 9 Jan 2018, https://www.statista.com/statistics/806308/japan-chatbot-usage-reason/
LivePerson, Chatbot usage in customer care in Japan in the last year as of April 2017, by reason Statista, https://www.statista.com/statistics/806308/japan-chatbot-usage-reason/ (last visited July 18, 2024)
Chatbot usage in customer care in Japan in the last year as of April 2017, by reason [Graph], LivePerson, January 9, 2018. [Online]. Available: https://www.statista.com/statistics/806308/japan-chatbot-usage-reason/