Chatbot usage motives Japan 2017
This statistic presents the results of a survey by LivePerson about the usage of chatbots in the last year in customer care conducted in Japan in April 2017. In the period examined, about 44.6 percent of respondents stated to have used chatbots in customer care for fun, representing the majority of the survey objects. The second most common claim for chatbot usage was to receive customer support.
