According to a 2022 survey of U.S. consumers, over half (55 percent) reported that the absence of by-mail options was the main reason they were discouraged from shopping online. The second most commonly cited deterrent was difficult-to-find return policies, with 31 percent of respondents. The need to contact customer support and the lack of a return tracking/portal followed closely, each cited by 28 percent of those surveyed.
Return policies deterring shoppers from making an online purchase in the United States in 2022
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Narvar. (October 31, 2022). Return policies deterring shoppers from making an online purchase in the United States in 2022 [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/806051/return-policy-characteristics-preventing-customers-from-shopping/
Narvar. "Return policies deterring shoppers from making an online purchase in the United States in 2022." Chart. October 31, 2022. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/806051/return-policy-characteristics-preventing-customers-from-shopping/
Narvar. (2022). Return policies deterring shoppers from making an online purchase in the United States in 2022. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/806051/return-policy-characteristics-preventing-customers-from-shopping/
Narvar. "Return Policies Deterring Shoppers from Making An Online Purchase in The United States in 2022." Statista, Statista Inc., 31 Oct 2022, https://www.statista.com/statistics/806051/return-policy-characteristics-preventing-customers-from-shopping/
Narvar, Return policies deterring shoppers from making an online purchase in the United States in 2022 Statista, https://www.statista.com/statistics/806051/return-policy-characteristics-preventing-customers-from-shopping/ (last visited November 18, 2024)
Return policies deterring shoppers from making an online purchase in the United States in 2022 [Graph], Narvar, October 31, 2022. [Online]. Available: https://www.statista.com/statistics/806051/return-policy-characteristics-preventing-customers-from-shopping/
