American Customer Satisfaction Index: FSRs in the U.S. 2024, by brand

Published by Statista Research Department, Jul 1, 2024

This statistic shows the 2024 American Customer Satisfaction Index (ACSI) scores for leading full service restaurants in the United States. In 2024, the ACSI score for LongHorn Steakhouse and Texas Roadhouse was 85, the highest ACSI score of the leading full service restaurants in that year.

American Customer Satisfaction Index scores for leading full service restaurants in the United States in 2024, by restaurant brand

CharacteristicACSI score
LongHorn Steakhouse (Darden) 85
Texas Roadhouse 85
Average 84
Olive Garden (Darden) 83
Cracker Barrel 82
Outback Steakhouse 80
Chili's 80
Applebee's 79
Buffalo Wild Wings (Inspire Brands) 79
Red Lobster 78
The Cheesecake Factory 78
Red Robin 78
IHOP (Dine Brands) 78
Showing entries 1 to 13 (14 entries in total)
Created with Highcharts 7.2.2ACSI score85858585848483838282808080807979797978787878787878787676LongHorn Steakhouse (Darden)Texas RoadhouseAverageOlive Garden (Darden)Cracker BarrelOutback SteakhouseChili'sApplebee'sBuffalo Wild Wings (Inspire Brands)Red LobsterThe Cheesecake FactoryRed RobinIHOP (Dine Brands)Denny's
05101520253035404550556065707580859095

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Release date

June 2024

Region

United States

Survey time period

2024

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.

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