This statistic shows the Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines from 2003 to 2017. In 2017, SAS Scandinavian Airlines ranked highest, with an index score of 74, which means, that customers were satisfied with the airline. Norwegian Air Shuttle's index score was 68, meaning that customers had an indifferent or dissatisfied opinion on the airline.
Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017
(in millions)
* The source adds the following information about the index values:
75-80: very satisfied,
70-75: satisfied,
60-70: indifferent/ dissatisfied,
Below 60: very dissatisfied.
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Aftenposten. (January 18, 2018). Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions) [Graph]. In Statista. Retrieved March 13, 2025, from https://www.statista.com/statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten. "Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions)." Chart. January 18, 2018. Statista. Accessed March 13, 2025. https://www.statista.com/statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten. (2018). Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions). Statista. Statista Inc.. Accessed: March 13, 2025. https://www.statista.com/statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten. "Customer Satisfaction Index (Csi) of Norwegian Air Shuttle and Sas Scandinavian Airlines Passengers from 2003 to 2017 (in Millions)." Statista, Statista Inc., 18 Jan 2018, https://www.statista.com/statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
Aftenposten, Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions) Statista, https://www.statista.com/statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/ (last visited March 13, 2025)
Customer Satisfaction Index (CSI) of Norwegian Air Shuttle and SAS Scandinavian Airlines passengers from 2003 to 2017 (in millions) [Graph], Aftenposten, January 18, 2018. [Online]. Available: https://www.statista.com/statistics/804539/customer-satisfaction-of-norwegian-air-shuttle-and-sas-scandinavian-airlines-passengers/
