Brazil: Net Promoter Score of Lojas Marisa 2016-2017

Published by
Stephanie Chevalier,
May 4, 2022
This statistic presents the net promoter score (NPS) of Marisa's e-commerce platform in Brazil in 2016 and 2017. Lojas Marisa is a Brazilian chain of department stores specializing in retail of clothing and footwear. In 2017, the company's online shopping portal had a net promoter score of 59.75 points, up from around 52.8 points a year earlier. Other Net Promoter Score measurements of leading Brazilian e-retailers are available here.

Net Promoter Score of Marisa's online shopping portal in Brazil in 2016 and 2017

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Sources

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Release date

January 2018

Region

Brazil

Survey time period

September 2016 and 2017*

Number of respondents

2,000 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

* In 2017, data collection was carried out between September 21 and October 2. The source does not provide the exact survey date for 2016.
The source uses the term "recommendation index" ("índice de recomendação") instead of Net Promoter Score, though the methodology described is equivalent to that of the NPS.

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