The statistic shows the level of support for various reasons consumers may prefer voice assistants over human interaction in shops and call centers worldwide, as of November 2017. According to the survey, 49 percent of respondents indicated that they preferred interacting with a voice assistant over a person because it was faster, while 47 percent reported that voice assistants were more convenient.
Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017
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Capgemini. (January 11, 2018). Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini. "Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017." Chart. January 11, 2018. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini. (2018). Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini. "Consumer Preferences for Voice Assistants over Human Interaction in Shops/Call Centers Worldwide, as of November 2017." Statista, Statista Inc., 11 Jan 2018, https://www.statista.com/statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini, Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017 Statista, https://www.statista.com/statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/ (last visited December 03, 2024)
Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017 [Graph], Capgemini, January 11, 2018. [Online]. Available: https://www.statista.com/statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
