The statistic shows areas where consumers would consider replacing human interactions with a personalized voice assistant experience, at the time of the survey and in the near future, as of November 2017. According to the survey, 26 percent of respondents indicated that they would choose voice assistants over human interactions for customer support/call centers, while this rose to 38 percent when considering a time three years ahead of the date of the survey.
Areas where users would replace voice assistants over human interaction worldwide, as of November 2017
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Capgemini. (January 11, 2018). Areas where users would replace voice assistants over human interaction worldwide, as of November 2017 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/802529/worldwide-replacement-human-interaction-voice-assistant/
Capgemini. "Areas where users would replace voice assistants over human interaction worldwide, as of November 2017." Chart. January 11, 2018. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/802529/worldwide-replacement-human-interaction-voice-assistant/
Capgemini. (2018). Areas where users would replace voice assistants over human interaction worldwide, as of November 2017. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/802529/worldwide-replacement-human-interaction-voice-assistant/
Capgemini. "Areas Where Users Would Replace Voice Assistants over Human Interaction Worldwide, as of November 2017." Statista, Statista Inc., 11 Jan 2018, https://www.statista.com/statistics/802529/worldwide-replacement-human-interaction-voice-assistant/
Capgemini, Areas where users would replace voice assistants over human interaction worldwide, as of November 2017 Statista, https://www.statista.com/statistics/802529/worldwide-replacement-human-interaction-voice-assistant/ (last visited December 23, 2024)
Areas where users would replace voice assistants over human interaction worldwide, as of November 2017 [Graph], Capgemini, January 11, 2018. [Online]. Available: https://www.statista.com/statistics/802529/worldwide-replacement-human-interaction-voice-assistant/
