Share of customers who shared their contact center experience on social media 2017

Published by
Raphael Bohne,
Jul 6, 2022
This statistic shows the share of customers who shared their contact center experience on social media in 2017, broken down by channel. In that year, 17 percent of customers stated that they shared their contact center experience on Facebook.

Share of customers who shared their contact center experience on social media in 2017, by channel

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Source

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Release date

June 2017

Region

Worldwide

Survey time period

2017

Number of respondents

1,528 respondents

Special properties

customers who recently contacted customer service.

Method of interview

Panel survey

Supplementary notes

Multiple answers were allowed.
The source doesn't mention the age of the respondents.

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Overview

4

Company data

7

Benchmark

7

Demographics

7

Usage

6

Advertising and marketing

6

Data requests and policy enforcement

8

Public opinion

8

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1

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