This statistic illustrates the share of customers contacting customer support in 2020, by method. During the survey, 20 percent of customers stated that they contacted their customer support via email.
Share of customers contacting customer support in 2020, by channel
Characteristic
Share of customers
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CFI Group. (June 1, 2020). Share of customers contacting customer support in 2020, by channel [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of customers contacting customer support in 2020, by channel." Chart. June 1, 2020. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. (2020). Share of customers contacting customer support in 2020, by channel. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group. "Share of Customers Contacting Customer Support in 2020, by Channel." Statista, Statista Inc., 1 Jun 2020, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/
CFI Group, Share of customers contacting customer support in 2020, by channel Statista, https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/ (last visited August 25, 2024)
Share of customers contacting customer support in 2020, by channel [Graph], CFI Group, June 1, 2020. [Online]. Available: https://www.statista.com/statistics/802392/share-of-customers-worldwide-contacting-customer-support-by-channel/