Reasons for contacting customer service worldwide 2023

Published by
Raphael Bohne,
Nov 29, 2023
In 2023, the joint-top reasons for contacting customer service worldwide were reporting an issue of the product or service and requiring product or service information. 13 percent of customer service leaders responded with these answers in relation to their businesses.

Reasons for contacting customer service worldwide in 2023

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Release date

October 2023

Region

Worldwide

Survey time period

2023

Number of respondents

297 customer service leaders

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

Multiple answers were possible.

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