Global contact center satisfaction index by industry 2016-2019

Published by
Raphael Bohne,
Dec 10, 2024
This statistic shows the global contact center satisfaction index from 2016 to 2019, by industry. In 2019, the satisfaction index score for the global contact center industry in the retail industry stood at 69.

Global contact center satisfaction index from 2016 to 2019, by industry

Characteristic2016201720182019
Cable or satellite TV 64 61 63 64
Health insurance 67 64 69 65
Retail 67 66 70 69
Cell phone service 63 65 70 70
Property and casualty insurance 70 75 76 70
Bank/credit union 75 74 74 72
Showing entries 1 to 6 (6 entries in total)
Created with Highcharts 7.2.2Index score (100-point scale)7575707063636767676764647474757565656666646461617474767670707070696963637272707070706969656564642016201720182019Bank/credit unionProperty and casualty insuranceCell phone serviceRetailHealth insuranceCable or satellite TV
020406080100

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Release date

April 2019

Region

Worldwide

Survey time period

2016 to 2019

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