In 2023, Latin America and Central America was the region or country with the highest number of call centers that were opened or expanded in that year. The majority of countries or regions featured in this survey including the United States decreased the number of call centers that were newly opened or expanded since 2020.
As the United States opened less call centers in 2023, the number of contact center employees accordingly decreased between 2020 and 2023.
Number of call centers opened or expanded from 2016 to 2023, by region or country
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Number of call centers opened or expanded from 2016 to 2023, by region or country
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Site Selection Group. (February 1, 2024). Number of call centers opened or expanded from 2016 to 2023, by region or country [Graph]. In Statista. Retrieved April 23, 2025, from https://www.statista.com/statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group. "Number of call centers opened or expanded from 2016 to 2023, by region or country." Chart. February 1, 2024. Statista. Accessed April 23, 2025. https://www.statista.com/statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group. (2024). Number of call centers opened or expanded from 2016 to 2023, by region or country. Statista. Statista Inc.. Accessed: April 23, 2025. https://www.statista.com/statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group. "Number of Call Centers Opened or Expanded from 2016 to 2023, by Region or Country." Statista, Statista Inc., 1 Feb 2024, https://www.statista.com/statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
Site Selection Group, Number of call centers opened or expanded from 2016 to 2023, by region or country Statista, https://www.statista.com/statistics/802224/number-of-call-centers-opened-or-expanded-by-region/ (last visited April 23, 2025)
Number of call centers opened or expanded from 2016 to 2023, by region or country [Graph], Site Selection Group, February 1, 2024. [Online]. Available: https://www.statista.com/statistics/802224/number-of-call-centers-opened-or-expanded-by-region/
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