Customer satisfaction for Systembolaget in Sweden 2008-2022

Published by M. Ridder, May 22, 2023
This statistic shows the Customer Satisfaction Index (CSI) for Systembolaget in Sweden from 2008 to 2022. In 2022, the Customer Satisfaction Index of Systembolaget measured 80.7 out of 100.

Customer Satisfaction Index (CSI) for Systembolaget in Sweden from 2008 to 2022

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Release date

May 2023

Region

Sweden

Survey time period

2008 to 2022

Supplementary notes

In Sweden, beverages with an alcohol content higher than 3.5% are only allowed to be sold by Systembolaget, a government-owned chain of liquor stores.

Customer Satisfaction Index measures how customers perceive Systembolaget’s services.

Some figures have been taken from previous publications.
*For this year's second survey, customers were contacted both via an external web panel and via a temporary Systembolaget panel

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