This statistic illustrates the awareness of U.S. citizens across generational groups regarding civic engagement services provided by their local government agencies via digital channels in 2016. According to the findings, 54 percent of Millennials reported that they were aware of the ability to access voter registration services through digital channels, while in comparison only 33 percent of Baby Boomers stated similar awareness.
Share of citizens in the United States who are aware of their government providing civic engagement services via digital channels as of December 2016, by age group
Characteristic
Millennials
Generation X
Baby Boomers
Registering to vote
54%
42%
33%
Information on key civic issues (e.g. voting booth locations)
40%
39%
41%
Follow city budgeting and spending processes
28%
26%
23%
Remotely participating in local town hall events (e.g. budget meetings)
Question: Which of the following civic engagement services does your local government provide access to via digital channels (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.
*Millennials: 18-34 years old
Generation X: 35-54 years old
Baby Boomers: 55 years and older
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Salesforce Research. (March 30, 2017). Share of citizens in the United States who are aware of their government providing civic engagement services via digital channels as of December 2016, by age group [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/798980/us-citizens-awareness-digital-civic-engagement-services-local-government-age/
Salesforce Research. "Share of citizens in the United States who are aware of their government providing civic engagement services via digital channels as of December 2016, by age group." Chart. March 30, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/798980/us-citizens-awareness-digital-civic-engagement-services-local-government-age/
Salesforce Research. (2017). Share of citizens in the United States who are aware of their government providing civic engagement services via digital channels as of December 2016, by age group. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/798980/us-citizens-awareness-digital-civic-engagement-services-local-government-age/
Salesforce Research. "Share of Citizens in The United States Who Are Aware of Their Government Providing Civic Engagement Services via Digital Channels as of December 2016, by Age Group." Statista, Statista Inc., 30 Mar 2017, https://www.statista.com/statistics/798980/us-citizens-awareness-digital-civic-engagement-services-local-government-age/
Salesforce Research, Share of citizens in the United States who are aware of their government providing civic engagement services via digital channels as of December 2016, by age group Statista, https://www.statista.com/statistics/798980/us-citizens-awareness-digital-civic-engagement-services-local-government-age/ (last visited December 22, 2024)
Share of citizens in the United States who are aware of their government providing civic engagement services via digital channels as of December 2016, by age group [Graph], Salesforce Research, March 30, 2017. [Online]. Available: https://www.statista.com/statistics/798980/us-citizens-awareness-digital-civic-engagement-services-local-government-age/
