U.S. citizen awareness of digital civic engagement services by age 2016 l Statistic

This statistic illustrates the awareness of U.S. citizens across generational groups regarding civic engagement services provided by their local government agencies via digital channels in 2016. According to the findings, 54 percent of Millennials reported that they were aware of the ability to access voter registration services through digital channels, while in comparison only 33 percent of Baby Boomers stated similar awareness.

Share of citizens in the United States who are aware of their government providing civic engagement services via digital channels as of December 2016, by age group

Characteristic	Millennials	Generation X	Baby Boomers
Registering to vote	54%	42%	33%
Information on key civic issues (e.g. voting booth locations)	40%	39%	41%
Follow city budgeting and spending processes	28%	26%	23%
Remotely participating in local town hall events (e.g. budget meetings)	27%	20%	12%
None of these	32%	40%	47%

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Release date

March 2017

More information

Region

United States

Survey time period

December 9 to 13, 2016

Number of respondents

2,057 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Question: Which of the following civic engagement services does your local government provide access to via digital channels (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.
*Millennials: 18-34 years old
Generation X: 35-54 years old
Baby Boomers: 55 years and older

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