This statistic illustrates how U.S. citizens across generational groups are aware in terms of knowing what general services are provided by their local government agencies via digital technologies and not simply a phone call. During the surveyed period, information regarding garbage pickups through digital technologies was one of the service most collectively known by all generational groups. Millennials, Generation X, and Baby Boomers reported in 42 percent, 41 percent, and 40 percent respectively.
Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group
Characteristic
Millennials
Generation X
Baby Boomers
Information on garbage pickups
42%
41%
40%
Ability to pay property taxes
32%
42%
38%
Ability to pay for parking/driving tickets, fines or fees
43%
39%
32%
Ability to report a road issue (e.g. pothole, damaged/missing street sign)
37%
38%
36%
Information on street cleaning
29%
28%
24%
Ability to apply for or submit a building/home construction permit
Question: Which of the following general services does your local government provide to citizens via digital technologies (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.
Millennials: 18-34 years old
Generation X: 35-54 years old
Baby Boomers: 55 years and older
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Salesforce Research. (March 30, 2017). Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research. "Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group." Chart. March 30, 2017. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research. (2017). Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research. "Share of Citizens in The United States Who Are Aware of Selected Digital Services Provided by Their Local Government as of December 2016, by Age Group." Statista, Statista Inc., 30 Mar 2017, https://www.statista.com/statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/
Salesforce Research, Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group Statista, https://www.statista.com/statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/ (last visited August 25, 2024)
Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group [Graph], Salesforce Research, March 30, 2017. [Online]. Available: https://www.statista.com/statistics/798899/us-citizens-generational-awareness-general-services-local-government-digital-technologies/