U.S. citizen awareness digital services local government by age 2016 l Statistic

This statistic illustrates how U.S. citizens across generational groups are aware in terms of knowing what general services are provided by their local government agencies via digital technologies and not simply a phone call. During the surveyed period, information regarding garbage pickups through digital technologies was one of the service most collectively known by all generational groups. Millennials, Generation X, and Baby Boomers reported in 42 percent, 41 percent, and 40 percent respectively.

Share of citizens in the United States who are aware of selected digital services provided by their local government as of December 2016, by age group

Characteristic	Millennials	Generation X	Baby Boomers
Information on garbage pickups	42%	41%	40%
Ability to pay property taxes	32%	42%	38%
Ability to pay for parking/driving tickets, fines or fees	43%	39%	32%
Ability to report a road issue (e.g. pothole, damaged/missing street sign)	37%	38%	36%
Information on street cleaning	29%	28%	24%
Ability to apply for or submit a building/home construction permit	27%	23%	16%
Ability to apply for or submit a business permit	25%	24%	16%
None of these	34%	33%	39%

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Release date

March 2017

More information

Region

United States

Survey time period

December 9 to 13, 2016

Number of respondents

2,057 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Question: Which of the following general services does your local government provide to citizens via digital technologies (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.
Millennials: 18-34 years old
Generation X: 35-54 years old
Baby Boomers: 55 years and older

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