U.S. citizen awareness digital services local government 2016 l Statistic

This statistic illustrates how aware U.S. citizens are in terms of knowing what general services are provided by their local government agencies via digital technologies and not simply a phone call. During the surveyed period, 41 percent of U.S. citizens were aware that they could access information on garbage pickups through digital technologies from their local government agency, while in comparison only 27 percent had similar awareness when it came to information on street cleaning.

Which of the following general services does your local government provide to citizens via digital technologies and not simply a phone call?

Characteristic	Share of responses
Information on garbage pickups	41%
Ability to pay property taxes	38%
Ability to pay for parking/driving tickets, fines or fees	37%
Ability to report a road issue (e.g. pothole, damaged/missing street sign)	37%
Information on street cleaning	27%
Ability to apply for or submit a building/home construction permit	21%
Ability to apply for or submit a business permit	21%
None of these	35%

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Release date

March 2017

More information

Region

United States

Survey time period

December 9 to 13, 2016

Number of respondents

2,057 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Question: Which of the following general services does your local government provide to citizens via digital technologies (e.g. via smartphone app, email, website, social network or other modern communication channels) and not simply a phone call? Select all that apply.

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