The statistic shows the cost component breakdown for the the business process outsourcing industry worldwide, as of 2017, by type. In the case of automated BPO, half of the costs go to robots whereas human staff only account for three percent of the overall costs.
Distribution of business process outsourcing (BPO) cost components, as of 2017, by type
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Distribution of business process outsourcing (BPO) cost components, as of 2017, by type
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Morgan Stanley. (September 24, 2017). Distribution of business process outsourcing (BPO) cost components, as of 2017, by type [Graph]. In Statista. Retrieved April 26, 2025, from https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley. "Distribution of business process outsourcing (BPO) cost components, as of 2017, by type." Chart. September 24, 2017. Statista. Accessed April 26, 2025. https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley. (2017). Distribution of business process outsourcing (BPO) cost components, as of 2017, by type. Statista. Statista Inc.. Accessed: April 26, 2025. https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley. "Distribution of Business Process Outsourcing (Bpo) Cost Components, as of 2017, by Type." Statista, Statista Inc., 24 Sep 2017, https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
Morgan Stanley, Distribution of business process outsourcing (BPO) cost components, as of 2017, by type Statista, https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/ (last visited April 26, 2025)
Distribution of business process outsourcing (BPO) cost components, as of 2017, by type [Graph], Morgan Stanley, September 24, 2017. [Online]. Available: https://www.statista.com/statistics/791519/worldwide-bpo-cost-component-by-type/
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