Occasions to use chatbots in Italy 2017

Published by Statista Research Department, Aug 25, 2023
This statistic illustrates the main occasions in which Italians used chatbots in 2017. The study suggests that one in two respondents (49 percent) used a chatbot while online shopping or as a customer service feature. Four in ten users (42 percent) used a chatbot to book travel accommodation or flights.

In which circumstances have you used chatbots?

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Source

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Release date

May 2017

Region

Italy

Survey time period

June 2016 to April 2017

Number of respondents

1,000 respondents

Special properties

Facebook Messenger and Alexa users

Supplementary notes

The source does not specify the survey type.
Multiple answers were possible.

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