This statistic shows data on the willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017. During a survey, 83 percent of respondents stated they were willing to use WhatsApp to contact a company if they needed assistance.
Willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017
Characteristic
Share of respondents
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Only showing top three options from a larger list of messaging applications
Method of interview
Online survey
Supplementary notes
* The survey was carried out among 3,010 respondents from the following countries: Colombia, Germany, Mexico and the United States. The report does not provide a separate number for any of the countries. Original question: "Are you willing to use any of the following to contact a company if you need assistance?"
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HubSpot. (May 15, 2017). Willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/788868/messaging-apps-customer-service-colombia-mexico/
HubSpot. "Willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017." Chart. May 15, 2017. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/788868/messaging-apps-customer-service-colombia-mexico/
HubSpot. (2017). Willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/788868/messaging-apps-customer-service-colombia-mexico/
HubSpot. "Willingness to Use Selected Messaging Apps for Customer Service Purposes in Colombia and Mexico in 2017." Statista, Statista Inc., 15 May 2017, https://www.statista.com/statistics/788868/messaging-apps-customer-service-colombia-mexico/
HubSpot, Willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017 Statista, https://www.statista.com/statistics/788868/messaging-apps-customer-service-colombia-mexico/ (last visited August 24, 2024)
Willingness to use selected messaging apps for customer service purposes in Colombia and Mexico in 2017 [Graph], HubSpot, May 15, 2017. [Online]. Available: https://www.statista.com/statistics/788868/messaging-apps-customer-service-colombia-mexico/
