Leading reasons for not using online banking Malaysia 2018

Published by
Amanda Siddharta,
Oct 5, 2022
In August 2018, a survey was conducted regarding leading reasons for not using online banking in Malaysia. In this time period, approximately 42.4 percent of respondents who were not online banking users stated that they preferred to go to a physical ATM/bank branch.

Leading reasons for not using online banking in Malaysia as of August 2018

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Release date

January 2019

Region

Malaysia

Survey time period

April 26 to August 10, 2018

Number of respondents

4,160 respondents

Special properties

Among internet users.

Method of interview

Computer-assisted telephone interviews (CATI)

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