Most used shopping technologies in the U.S. 2023-2024

Published by Daniela Coppola, Dec 10, 2024
Between 2023 and 2024, the use of online technologies while shopping in store has declined in the United States. In turn, the share of consumers regularly using visual search increased. Likewise, the number of U.S. shoppers using chatbots went from 18 percent in 2023 to 24 percent in 2024.

Technologies consumers regularly use while shopping in the United States in 2023 and 2024

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Release date

2024

Region

United States

Survey time period

December 10, 2023

Number of respondents

1,000 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

The same is representative of the national population.

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Market overview

4

Business adoption

6

Shopping experience

8

Spotlight: chatbots

7

Further related statistics

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Topics

Artificial intelligence (AI) in U.S. e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) in the United StatesGenerative artificial intelligence (AI)Artificial Intelligence in Germany
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