This statistic presents the involvement of IT departments with end customers among mid-market companies in the United States, as of July 2017. According to the findings, 52 percent of respondents said that the IT department in their organizations focuses on the delivery of seamless and/or integrated customer experiences.
IT department involvement with end customers among mid-market enterprises in the United States as of July 2017
Characteristic
Share of respondents
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C-suite executives and other management executives in mid-market companies from diverse industries
Method of interview
Online survey
Supplementary notes
Original question: "Which of the following statements is true about your IT department’s involvement with the end customer of your organization? (select all that apply)"
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Deloitte. (November 15, 2017). IT department involvement with end customers among mid-market enterprises in the United States as of July 2017 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/785669/us-mid-market-it-involvement-customer/
Deloitte. "IT department involvement with end customers among mid-market enterprises in the United States as of July 2017." Chart. November 15, 2017. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/785669/us-mid-market-it-involvement-customer/
Deloitte. (2017). IT department involvement with end customers among mid-market enterprises in the United States as of July 2017. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/785669/us-mid-market-it-involvement-customer/
Deloitte. "It Department Involvement with End Customers among Mid-market Enterprises in The United States as of July 2017." Statista, Statista Inc., 15 Nov 2017, https://www.statista.com/statistics/785669/us-mid-market-it-involvement-customer/
Deloitte, IT department involvement with end customers among mid-market enterprises in the United States as of July 2017 Statista, https://www.statista.com/statistics/785669/us-mid-market-it-involvement-customer/ (last visited July 22, 2024)
IT department involvement with end customers among mid-market enterprises in the United States as of July 2017 [Graph], Deloitte, November 15, 2017. [Online]. Available: https://www.statista.com/statistics/785669/us-mid-market-it-involvement-customer/
