This statistic shows the customer loyalty for online stores in the Netherlands in 2017 and more specifically displays the answers to the question "what do you usually do when a product is not available in an online store?". As of 2017, 42 percent of Dutch consumers would use a search engine or comparison site to find the desired holiday gift elsewhere. To go to a physical store of the same chain or looking for a different product on the same website are considered as loyal behaviour towards the online store. Thus, only 24 percent of online shoppers stay loyal to the store or brand of the desired gift if the product is not available in an online store.
What do you usually do when a product is not available in an online store?
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Deloitte. (November 1, 2017). What do you usually do when a product is not available in an online store? [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/785417/customer-loyalty-for-online-stores-during-holiday-shopping-in-the-netherlands/
Deloitte. "What do you usually do when a product is not available in an online store?." Chart. November 1, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/785417/customer-loyalty-for-online-stores-during-holiday-shopping-in-the-netherlands/
Deloitte. (2017). What do you usually do when a product is not available in an online store?. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/785417/customer-loyalty-for-online-stores-during-holiday-shopping-in-the-netherlands/
Deloitte. "What Do You Usually Do When a Product Is Not Available in An Online Store?." Statista, Statista Inc., 1 Nov 2017, https://www.statista.com/statistics/785417/customer-loyalty-for-online-stores-during-holiday-shopping-in-the-netherlands/
Deloitte, What do you usually do when a product is not available in an online store? Statista, https://www.statista.com/statistics/785417/customer-loyalty-for-online-stores-during-holiday-shopping-in-the-netherlands/ (last visited December 22, 2024)
What do you usually do when a product is not available in an online store? [Graph], Deloitte, November 1, 2017. [Online]. Available: https://www.statista.com/statistics/785417/customer-loyalty-for-online-stores-during-holiday-shopping-in-the-netherlands/
