Bank: improvement of customer service according to professionals in France 2016

Opinion of banking professionals on the quality of customer relation in France in 2016 *

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Release date

August 2016

Region

France

Survey time period

July 11 to August 2, 2016

Number of respondents

820 respondents

Special properties

employees of the banking sector

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* The question was formulated by the source as follows: "And in recent years, would you say that the quality of this relationship has improved rather than deteriorated or evolved? "

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