This statistic shows the main problems experienced by Internet users when buying online in Spain in 2015. Products or services delivered with defects or different to the ones ordered were the main problems presented to Internet users when making online purchases.
Main problems experienced by Internet users when making online purchases in Spain in 2015
Characteristic
Percentage of users
Delays in delivery
3.7%
Products or services delivered with defects or different to the ones ordered
3.1%
Other problems
1.9%
Technical problems of the website during the order or payment
1.6%
Problems related to fraud
1.6%
Difficult claims or compensation or no satisfactory response after the claim
1.6%
Final costs higher than indicated
1.2%
Difficulties in finding information about guarantees or other legal rights
* The field work was executed throughout the Spanish territory. The
collection period for CAPI centers was from January 20th to March 31st of 2015, while for CATI centers was from February 2nd to May 15th, 2015.
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INE (Spain). (October 1, 2015). Main problems experienced by Internet users when making online purchases in Spain in 2015 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/772309/problems-presented-to-the-users-in-the-purchases-on-line-spain/
INE (Spain). "Main problems experienced by Internet users when making online purchases in Spain in 2015." Chart. October 1, 2015. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/772309/problems-presented-to-the-users-in-the-purchases-on-line-spain/
INE (Spain). (2015). Main problems experienced by Internet users when making online purchases in Spain in 2015. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/772309/problems-presented-to-the-users-in-the-purchases-on-line-spain/
INE (Spain). "Main Problems Experienced by Internet Users When Making Online Purchases in Spain in 2015." Statista, Statista Inc., 1 Oct 2015, https://www.statista.com/statistics/772309/problems-presented-to-the-users-in-the-purchases-on-line-spain/
INE (Spain), Main problems experienced by Internet users when making online purchases in Spain in 2015 Statista, https://www.statista.com/statistics/772309/problems-presented-to-the-users-in-the-purchases-on-line-spain/ (last visited December 22, 2024)
Main problems experienced by Internet users when making online purchases in Spain in 2015 [Graph], INE (Spain), October 1, 2015. [Online]. Available: https://www.statista.com/statistics/772309/problems-presented-to-the-users-in-the-purchases-on-line-spain/
