Trust in customer reviews according to the use of social networks in France 2015

Confidence rate of French brands giving access to customer reviews on all their channels (social networks, stores, website) in 2015, by social network usage

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Sources

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Release date

February 2015

Region

France

Survey time period

January 28 to 29, 2015

Number of respondents

1,012 respondents

Age group

18 years old and over

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The question was phrased by the source as follows: "Faites-vous plus confiance aux marques qui vous permettent d'avoir accès aux avis clients sur l'ensemble de leurs canaux (réseaux sociaux, magasins, site web) ?"
The soruce gives no information on the missing percentage points to reach 100%.

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