Improvements in the customer service of insurers according to the French in 2017

Published by Statista Research Department, May 22, 2024
This statistic shows the insurers' customer service improvements proposed by French people aged 18 to 30 in 2017. Nearly 20% of respondents said they preferred to change their contract in a few clicks online.

Which of the following options could improve your interactions with your insurer the most?

CharacteristicShare of respondents
Change my contract in a few clicks 19%
Subscribe in less than 15 minutes 18%
Have an application with a wide choice of options 18%
Chat 24/7 via email application 18%
Have offers when I need it via an app 12%
Get an appointment via a button on an app 8%
Cat with an artificial intelligence 7%
Showing entries 1 to 7 (7 entries in total)
Created with Highcharts 7.2.2Share of respondents19%19%18%18%18%18%18%18%12%12%8%8%7%7%Change my contract in a few clicksSubscribe in less than 15 minutesHave an application with a wide choice of optionsChat 24/7 via email applicationHave offers when I need it via an appGet an appointment via a button on an appCat with an artificial intelligence
0%2%4%6%8%10%12%14%16%18%20%22%

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Sources

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Release date

February 2017

Region

France

Survey time period

February 2017

Number of respondents

200 respondents

Age group

18-30 years

Supplementary notes

The source does not specify the survey method used.

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French
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