This statistic represents the average response time of retailers to customers following posts on social networks in France and the United States in 2015, in hours. In France, companies spent an average of nearly 14 hours responding to customer messages that year.
Average response time of retailers to customers following message publications on social networks in France and the United States in 2015
(in hours and minutes)
Characteristic
Response time in hours and minutes
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Sprinklr. (February 4, 2016). Average response time of retailers to customers following message publications on social networks in France and the United States in 2015 (in hours and minutes) [Graph]. In Statista. Retrieved August 31, 2024, from https://www.statista.com/statistics/766602/time-way-of-answer-the-customers-at-the-after-publication-message-sure-the-networks-social-la-france-usa/
Sprinklr. "Average response time of retailers to customers following message publications on social networks in France and the United States in 2015 (in hours and minutes)." Chart. February 4, 2016. Statista. Accessed August 31, 2024. https://www.statista.com/statistics/766602/time-way-of-answer-the-customers-at-the-after-publication-message-sure-the-networks-social-la-france-usa/
Sprinklr. (2016). Average response time of retailers to customers following message publications on social networks in France and the United States in 2015 (in hours and minutes). Statista. Statista Inc.. Accessed: August 31, 2024. https://www.statista.com/statistics/766602/time-way-of-answer-the-customers-at-the-after-publication-message-sure-the-networks-social-la-france-usa/
Sprinklr. "Average Response Time of Retailers to Customers following Message Publications on Social Networks in France and The United States in 2015 (in Hours and Minutes)." Statista, Statista Inc., 4 Feb 2016, https://www.statista.com/statistics/766602/time-way-of-answer-the-customers-at-the-after-publication-message-sure-the-networks-social-la-france-usa/
Sprinklr, Average response time of retailers to customers following message publications on social networks in France and the United States in 2015 (in hours and minutes) Statista, https://www.statista.com/statistics/766602/time-way-of-answer-the-customers-at-the-after-publication-message-sure-the-networks-social-la-france-usa/ (last visited August 31, 2024)
Average response time of retailers to customers following message publications on social networks in France and the United States in 2015 (in hours and minutes) [Graph], Sprinklr, February 4, 2016. [Online]. Available: https://www.statista.com/statistics/766602/time-way-of-answer-the-customers-at-the-after-publication-message-sure-the-networks-social-la-france-usa/