Online vs. in-store: ease of returns in the U.S. 2022, by gender

Published by
Martin Placek,
Dec 8, 2023
In 2022, the majority of U.S. consumers found in-store returns to be easier than online returns. However, men were more likely than women to find the online return process easier, with 39 percent of men reporting this compared to 28 percent of women.

Ease of online vs. in-store returns process in the United States in 2022, by gender

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Sources

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Release date

March 2023

Region

United States

Survey time period

Q4 2022

Number of respondents

1,000 respondents

Age group

18 years and older

Supplementary notes

The sample sizes are nationally representative, naturally including both Klarna users and non-Klarna users.

The source does not provide a release date, the date used is that of last access.

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