This statistic shows the frequency of mobile and online banking usage in France as of September 2015, by type of service. At that time, almost 60 percent of respondents stated that they never used online banking services to talk to a bank advisor.
Usage of online and mobile banking in France as of September 2015, by frequency
Characteristic
Never
Sometimes
Often
Systematically or almost
Checking your bank accounts
9%
8%
27%
56%
Making financial transactions
18%
24%
33%
25%
Managing your bank portofolios
37%
27%
20%
16%
Informing yourself about financial products
29%
35%
19%
17%
Using visualization tools
47%
35%
12%
6%
Talking to a bank advisor
57%
30%
9%
4%
Buying financial products
68%
23%
5%
4%
Created with Highcharts 7.2.2Share of respondents9%9%18%18%37%37%29%29%47%47%57%57%68%68%8%8%24%24%27%27%35%35%35%35%30%30%23%23%27%27%33%33%20%20%19%19%12%12%9%9%5%5%56%56%25%25%16%16%17%17%6%6%4%4%4%4%NeverSometimesOftenSystematically or almostChecking your bank accountsMaking financial transactionsManaging your bank portofoliosInforming yourself about financial productsUsing visualization toolsTalking to a bank advisorBuying financial products
0%10%20%30%40%50%60%70%80%90%100%110%
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French assets holding securities or life insurance, having a non-real estate financial wealth of more than 30,000 euros and intending to make a financial investment within two years or possessing a real estate rental property
Method of interview
Telephone interview
Supplementary notes
This question was phrased by the source as follows: "Personnellement, faites-vous chacune des opérations financières suivantes en ligne (depuis un ordinateur, votre tablette ou votre smartphone)?"
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IFOP, & UFF. (October 13, 2015). Usage of online and mobile banking in France as of September 2015, by frequency [Graph]. In Statista. Retrieved February 22, 2025, from https://www.statista.com/statistics/750057/online-mobile-banking-frequency-france/
IFOP, und UFF. "Usage of online and mobile banking in France as of September 2015, by frequency." Chart. October 13, 2015. Statista. Accessed February 22, 2025. https://www.statista.com/statistics/750057/online-mobile-banking-frequency-france/
IFOP, UFF. (2015). Usage of online and mobile banking in France as of September 2015, by frequency. Statista. Statista Inc.. Accessed: February 22, 2025. https://www.statista.com/statistics/750057/online-mobile-banking-frequency-france/
IFOP, and UFF. "Usage of Online and Mobile Banking in France as of September 2015, by Frequency." Statista, Statista Inc., 13 Oct 2015, https://www.statista.com/statistics/750057/online-mobile-banking-frequency-france/
IFOP & UFF, Usage of online and mobile banking in France as of September 2015, by frequency Statista, https://www.statista.com/statistics/750057/online-mobile-banking-frequency-france/ (last visited February 22, 2025)
Usage of online and mobile banking in France as of September 2015, by frequency [Graph], IFOP, & UFF, October 13, 2015. [Online]. Available: https://www.statista.com/statistics/750057/online-mobile-banking-frequency-france/
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