The statistic displays the customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 and 2017. Approximately 85 percent of the respondents were satisfied with the smartcard, the so-called the OV Chipkaart in Dutch, for travelling purposes. This is slightly more than in 2016. The company that organizes and maintain the railway constructions in the Netherlands is ProRail. The annual revenue of ProRail in 2016 amounted to approximately 1.2 billlion euros, roughly 55 million euros more than in 2015.
Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017*
The source does not specify the date of the survey nor the survey method or the number of respondents. The figures have been taken from several publications.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Nederlandse Spoorwegen (NS). (March 1, 2018). Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017* [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS). "Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017*." Chart. March 1, 2018. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS). (2018). Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017*. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS). "Customer Satisfaction on The Use of Public Transport Smartcards during Travel in The Netherlands from 2015 to 2017*." Statista, Statista Inc., 1 Mar 2018, https://www.statista.com/statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
Nederlandse Spoorwegen (NS), Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017* Statista, https://www.statista.com/statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/ (last visited December 19, 2024)
Customer satisfaction on the use of public transport smartcards during travel in the Netherlands from 2015 to 2017* [Graph], Nederlandse Spoorwegen (NS), March 1, 2018. [Online]. Available: https://www.statista.com/statistics/748778/customer-satisfaction-on-public-transport-smartcard-in-the-netherlands/
