Customer satisfaction with latest pharmacy visit in Sweden 2016-2023

Published by
Matej Mikulic,
Apr 15, 2024
In 2021, 98 percent of Swedes stated to be satisfied with their last pharmacy visit. At the same time, 82 percent stated to be even very satisfied. The customer satisfaction percentage was, in general, very high and stable over the years.

Customer satisfaction with latest pharmacy visit in Sweden from 2016 to 2023

Characteristic2016201720182019 2020202120222023
Satisfied* 96.5% 99% 98% 98% 98% 98% 98% 98%
Very satisfied** 78% 81% 80% 80% 82% 82% - -
Showing entries 1 to 2 (2 entries in total)
Created with Highcharts 7.2.2Share of respondents96.5%96.5%78%78%99%99%81%81%98%98%80%80%98%98%80%80%98%98%82%82%98%98%82%82%98%98%98%98%20162017201820192020202120222023Satisfied*Very satisfied**
0%25%50%75%100%125%

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Sources

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Release date

April 2024

Region

Sweden

Survey time period

2016 to 2023

Age group

15 years and older

Supplementary notes

* Share of respondents stating that their latest pharmacy visit was "excellent", "very good" or "good".
** Share of respondents stating that their latest pharmacy visit was "excellent" or "very good". No value for 2022 and 2023 was provided.

*** The number of respondents refers to 1,000 customers of physical pharmacies and 200 customers of online pharmacies.

The source does not specify the survey date, but it is given, that satisfaction surveys are conducted quarterly.

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