In 2021, 98 percent of Swedes stated to be satisfied with their last pharmacy visit. At the same time, 82 percent stated to be even very satisfied. The customer satisfaction percentage was, in general, very high and stable over the years.
Customer satisfaction with latest pharmacy visit in Sweden from 2016 to 2023
* Share of respondents stating that their latest pharmacy visit was "excellent", "very good" or "good".
** Share of respondents stating that their latest pharmacy visit was "excellent" or "very good". No value for 2022 and 2023 was provided.
*** The number of respondents refers to 1,000 customers of physical pharmacies and 200 customers of online pharmacies.
The source does not specify the survey date, but it is given, that satisfaction surveys are conducted quarterly.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Sveriges Apoteksförening. (April 8, 2024). Customer satisfaction with latest pharmacy visit in Sweden from 2016 to 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/739252/overall-customer-satisfaction-with-latest-pharmacy-visit-in-sweden/
Sveriges Apoteksförening. "Customer satisfaction with latest pharmacy visit in Sweden from 2016 to 2023." Chart. April 8, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/739252/overall-customer-satisfaction-with-latest-pharmacy-visit-in-sweden/
Sveriges Apoteksförening. (2024). Customer satisfaction with latest pharmacy visit in Sweden from 2016 to 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/739252/overall-customer-satisfaction-with-latest-pharmacy-visit-in-sweden/
Sveriges Apoteksförening. "Customer Satisfaction with Latest Pharmacy Visit in Sweden from 2016 to 2023." Statista, Statista Inc., 8 Apr 2024, https://www.statista.com/statistics/739252/overall-customer-satisfaction-with-latest-pharmacy-visit-in-sweden/
Sveriges Apoteksförening, Customer satisfaction with latest pharmacy visit in Sweden from 2016 to 2023 Statista, https://www.statista.com/statistics/739252/overall-customer-satisfaction-with-latest-pharmacy-visit-in-sweden/ (last visited December 21, 2024)
Customer satisfaction with latest pharmacy visit in Sweden from 2016 to 2023 [Graph], Sveriges Apoteksförening, April 8, 2024. [Online]. Available: https://www.statista.com/statistics/739252/overall-customer-satisfaction-with-latest-pharmacy-visit-in-sweden/
