This statistic shows an estimate of the net increase in direct jobs due to artificial intelligence adoption in customer management activities worldwide, from 2017 to 2021. It is estimated that over the next five years, a total of 824,000 extra direct jobs could be created as a result of the adoption of AI in customer relationship activities.
Net increase in direct jobs from artificial intelligence (AI) adoption in customer relationship activities worldwide, from 2017 to 2021*
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Net increase in direct jobs from artificial intelligence (AI) adoption in customer relationship activities worldwide, from 2017 to 2021*
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IDC. (June 1, 2017). Net increase in direct jobs from artificial intelligence (AI) adoption in customer relationship activities worldwide, from 2017 to 2021* [Graph]. In Statista. Retrieved May 05, 2025, from https://www.statista.com/statistics/738007/worldwide-net-increase-in-direct-jobs-in-crm-due-to-ai/
IDC. "Net increase in direct jobs from artificial intelligence (AI) adoption in customer relationship activities worldwide, from 2017 to 2021*." Chart. June 1, 2017. Statista. Accessed May 05, 2025. https://www.statista.com/statistics/738007/worldwide-net-increase-in-direct-jobs-in-crm-due-to-ai/
IDC. (2017). Net increase in direct jobs from artificial intelligence (AI) adoption in customer relationship activities worldwide, from 2017 to 2021*. Statista. Statista Inc.. Accessed: May 05, 2025. https://www.statista.com/statistics/738007/worldwide-net-increase-in-direct-jobs-in-crm-due-to-ai/
IDC. "Net Increase in Direct Jobs from Artificial Intelligence (Ai) Adoption in Customer Relationship Activities Worldwide, from 2017 to 2021*." Statista, Statista Inc., 1 Jun 2017, https://www.statista.com/statistics/738007/worldwide-net-increase-in-direct-jobs-in-crm-due-to-ai/
IDC, Net increase in direct jobs from artificial intelligence (AI) adoption in customer relationship activities worldwide, from 2017 to 2021* Statista, https://www.statista.com/statistics/738007/worldwide-net-increase-in-direct-jobs-in-crm-due-to-ai/ (last visited May 05, 2025)
Net increase in direct jobs from artificial intelligence (AI) adoption in customer relationship activities worldwide, from 2017 to 2021* [Graph], IDC, June 1, 2017. [Online]. Available: https://www.statista.com/statistics/738007/worldwide-net-increase-in-direct-jobs-in-crm-due-to-ai/
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