This statistic shows the customer satisfaction of passenger transport companies in Sweden in 2017. During the time under consideration, Nettbuss Bus4You received the highest customer satisfaction index, followed by MTR Express and BRA. SJ was the transport company receiving the lowest customer satisfaction index, reaching under 60.
Customer satisfaction of passenger transport companies in Sweden in 2017
Characteristic
Customer satisfaction index
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The source does not provide any information on the number of respondents.
The source adds the information that the satisfaction is measured on a scale from 0 to 100. In general, industries and companies with an index under 60 in customer satisfaction have large difficulties to retain customers, while an index over 75 indicates that the company have a strong relation with their customers.
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SKI. (May 29, 2017). Customer satisfaction of passenger transport companies in Sweden in 2017 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/735798/customer-satisfaction-of-passenger-transport-companies-in-sweden/
SKI. "Customer satisfaction of passenger transport companies in Sweden in 2017." Chart. May 29, 2017. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/735798/customer-satisfaction-of-passenger-transport-companies-in-sweden/
SKI. (2017). Customer satisfaction of passenger transport companies in Sweden in 2017. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/735798/customer-satisfaction-of-passenger-transport-companies-in-sweden/
SKI. "Customer Satisfaction of Passenger Transport Companies in Sweden in 2017." Statista, Statista Inc., 29 May 2017, https://www.statista.com/statistics/735798/customer-satisfaction-of-passenger-transport-companies-in-sweden/
SKI, Customer satisfaction of passenger transport companies in Sweden in 2017 Statista, https://www.statista.com/statistics/735798/customer-satisfaction-of-passenger-transport-companies-in-sweden/ (last visited July 22, 2024)
Customer satisfaction of passenger transport companies in Sweden in 2017 [Graph], SKI, May 29, 2017. [Online]. Available: https://www.statista.com/statistics/735798/customer-satisfaction-of-passenger-transport-companies-in-sweden/
