This statistic displays the result of a survey on the satisfaction with the broadband service quality in Finland in 2015 and 2016, by connection type. The satisfaction of B2C and B2B customers towards the service quality of both fixed-line and mobile broadband decreased in 2016 compared to the previous year. The satisfaction rating of B2C clients was slightly higher than that of B2B clients. The main internet service providers in Finland include Elisa, DNA and Telia Company. Since 2017, Telia Company includes the former two telecommunication companies operating in Finland: Tele Finland and Sonera.
On a scale of 0 to 100, how satisfied are you with the service quality of your broadband?
Characteristic
2015
2016
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* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100.
The source does not provide information on the original wording used during the survey.
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EPSI Rating. (October 31, 2016). On a scale of 0 to 100, how satisfied are you with the service quality of your broadband? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/732107/survey-on-satisfaction-with-broadband-service-quality-in-finland-by-type/
EPSI Rating. "On a scale of 0 to 100, how satisfied are you with the service quality of your broadband?." Chart. October 31, 2016. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/732107/survey-on-satisfaction-with-broadband-service-quality-in-finland-by-type/
EPSI Rating. (2016). On a scale of 0 to 100, how satisfied are you with the service quality of your broadband?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/732107/survey-on-satisfaction-with-broadband-service-quality-in-finland-by-type/
EPSI Rating. "On a Scale of 0 to 100, How Satisfied Are You with The Service Quality of Your Broadband?." Statista, Statista Inc., 31 Oct 2016, https://www.statista.com/statistics/732107/survey-on-satisfaction-with-broadband-service-quality-in-finland-by-type/
EPSI Rating, On a scale of 0 to 100, how satisfied are you with the service quality of your broadband? Statista, https://www.statista.com/statistics/732107/survey-on-satisfaction-with-broadband-service-quality-in-finland-by-type/ (last visited July 22, 2024)
On a scale of 0 to 100, how satisfied are you with the service quality of your broadband? [Graph], EPSI Rating, October 31, 2016. [Online]. Available: https://www.statista.com/statistics/732107/survey-on-satisfaction-with-broadband-service-quality-in-finland-by-type/
