This statistic displays the result of a survey on trust in telecommunications operators in Finland in 2016. In 2016, Tele Finland was the most trusted telecommunications operator, scoring 82 points. Sonera ranked second with a difference of 0.4 points. According to the survey, both scored above the industry's average. Since 2017, both Sonera and Tele Finland are part of the Telia Company operating in the Nordic and Baltic regions. Other telecommunication providers in Finland include DNA and Elisa.
On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?
* EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100.
** B2C customers n=952
B2B customers n=664
The source does not provide information on the original wording used during the survey.
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EPSI Rating. (October 17, 2016). On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating. "On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?." Chart. October 17, 2016. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating. (2016). On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating. "On a Scale of 0 to 100, How Trustworthy Do You Consider Your Telecommunications Operator?." Statista, Statista Inc., 17 Oct 2016, https://www.statista.com/statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
EPSI Rating, On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator? Statista, https://www.statista.com/statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/ (last visited December 21, 2024)
On a scale of 0 to 100, how trustworthy do you consider your telecommunications operator? [Graph], EPSI Rating, October 17, 2016. [Online]. Available: https://www.statista.com/statistics/732036/survey-on-trust-in-telecommunications-operators-in-finland/
