According to survey from 2019, Finnish business customers were overall satisfied or very satisfied with their telecommunication providers. B2B customer satisfaction was on a slightly higher level with mobile telecommunications than with broadband services. In terms of mobile telecommunications, Telia ranked first with an index score of 77.3 on the EPSI rating scale from 0 to 100. Among the B2B broadband customers, Elisa reached the highest score of 73.3 index points, closely followed by DNA with 72.9 points.
B2B customer satisfaction of telecommunication providers in Finland in 2019, by service
(EPSI Rating score)
* The number of respondents was 815 in the survey on mobile telecommunication providers, and 674 in the survey on broadband providers, including both B2C and B2B customers.
** EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.
The figures have been taken from several publications.
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EPSI Rating. (October 13, 2019). B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score)." Chart. October 13, 2019. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. (2019). B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score). Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating. "B2b Customer Satisfaction of Telecommunication Providers in Finland in 2019, by Service (Epsi Rating Score)." Statista, Statista Inc., 13 Oct 2019, https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
EPSI Rating, B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) Statista, https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/ (last visited December 31, 2024)
B2B customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score) [Graph], EPSI Rating, October 13, 2019. [Online]. Available: https://www.statista.com/statistics/732021/b2b-customer-satisfaction-of-telecommunication-providers-in-finland/
