B2C customer satisfaction of telecommunication providers in Finland 2019, by service

Published by J. Clausnitzer, Dec 3, 2021
According to survey from 2019, Finnish customers were overall very satisfied with their telecommunication providers. Elisa ranked the first among the mobile communications customers, reaching an index score of 80.3 on the EPSI rating scale from 0 to 100. Among the private broadband customers, DNA received the highest score of 77.6, followed by Telia with 76.5 and Elisa with 74.3 index points.

B2C customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score)

© Statista 2024
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Use Ask Statista Research Service

Release date

October 2019

Region

Finland

Survey time period

September to October 2019

Number of respondents

815 and 674 respondents*

Age group

18 years and older

Special properties

EPSI Rating score**

Supplementary notes

* The number of respondents was 815 in the survey on mobile telecommunication providers, and 674 in the survey on broadband providers, including both B2C and B2B customers.

** EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

The figures have been taken from several publications.

Citation formats
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Statistics on " Telecommunications industry in Turkey "

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Telecommunications industry in Turkey

Overview

8

Fixed-line connections

6

Mobile connections

8

Mobile internet

8

Broadband connections

5

Providers and operators

8

Consumer trends

8

Further related statistics

10

Further Content: You might find this interesting as well

Statistics

Topics

Telecommunications operators in FinlandTelecommunications servicesTelecommunications infrastructure & equipmentTelecommunications industry in FinlandInternet usage in Finland
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
Buy now
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how Statista can support your business.