B2C customer satisfaction of telecommunication providers in Finland 2019, by service

Published by J. Clausnitzer, Dec 3, 2021
According to survey from 2019, Finnish customers were overall very satisfied with their telecommunication providers. Elisa ranked the first among the mobile communications customers, reaching an index score of 80.3 on the EPSI rating scale from 0 to 100. Among the private broadband customers, DNA received the highest score of 77.6, followed by Telia with 76.5 and Elisa with 74.3 index points.

B2C customer satisfaction of telecommunication providers in Finland in 2019, by service (EPSI Rating score)

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Release date

October 2019

Region

Finland

Survey time period

September to October 2019

Number of respondents

815 and 674 respondents*

Age group

18 years and older

Special properties

EPSI Rating score**

Supplementary notes

* The number of respondents was 815 in the survey on mobile telecommunication providers, and 674 in the survey on broadband providers, including both B2C and B2B customers.

** EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. EPSI Rating scales from 0 to 100 where:
75 or above = very satisfied
60-75 = satisfied
0-60 = unsatisfied.

The figures have been taken from several publications.

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Overview

8

Fixed-line connections

6

Mobile connections

8

Mobile internet

8

Broadband connections

5

Providers and operators

8

Consumer trends

8

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Topics

Telecommunications operators in FinlandTelecommunications servicesTelecommunications infrastructure & equipmentTelecommunications industry in FinlandInternet usage in Finland
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